> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.jamesvarga.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dealing with the new norm

> A call to the fintech community during COVID-19 to help organisations still reliant on physical processes go digital.

## What this piece is

A short call to action written during the early COVID-19 pandemic. The piece urged the fintech community to help organisations still reliant on physical processes — such as paper bank statements — to transition to digital alternatives. It positioned DirectID as a practical, zero-integration solution for remote identity and income verification.

Originally published on [Medium](https://medium.com/@jamesvarga/dealing-with-the-new-norm-james-varga-10403be490cb), April 2021. Originally written circa March 2020.

## What is the core idea?

The pandemic made digital transformation non-negotiable rather than aspirational. Organisations that relied on physical document handling suddenly could not operate. Fintech solutions that eliminated paper-based processes became essential infrastructure rather than nice-to-have improvements.

## Related pages

* [The perfect storm for identity](/content/thoughts/perfect-storm-identity) — regulatory convergence for identity
* [Open banking and identity](/knowledge/open-banking/index) — digital identity infrastructure
* [Lessons from a Fintech](/projects/lessons-from-a-fintech) — the DirectID operating experience
* [Thoughts](/content/thoughts/index)
* [Identity and trust infrastructure in open banking](/knowledge/open-banking/identity-and-trust) — digital identity verification

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